Telephone Training

A friendly, clear, articulate conversation over the telephone inspires confidence in the listener. Trainings will include:

  • Tools for enhancing voice and speech
  • Tools for sounding friendly even when you donít feel it!
  • Approaches to maintaining energy in the voice
  • Doís and doníts when talking with hard-of-hearing clients
  • Strategies for being organized without sounding hurried
  • Tools for making sure that your clients hang up feeling confident

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