A friendly, clear, articulate conversation over the telephone inspires confidence in the listener. Trainings will include:
- Tools for enhancing voice and speech
- Tools for sounding friendly even when you donít feel it!
- Approaches to maintaining energy in the voice
- Doís and doníts when talking with hard-of-hearing clients
- Strategies for being organized without sounding hurried
- Tools for making sure that your clients hang up feeling confident
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